Our industry-leading technicians bring years of hands-on experience to your fingertips. Our established relationships with our OEMs enable us to provide timely information the first time, every time. We utilize remote diagnostic tools like machine remote monitoring and video conference assistance (Microsoft Teams) that can assist in identifying machine issues.
In order to ensure the success of our customers:
▸ Senior staff available 7AM – 7PM
▸ Tech on-call 24 hours
▸ Triage by phone, e-mail or through online diagnostic tools
▸ Service case history is tracked from the first call.
▸ A confirmation CRM number is sent to the customer with each case.
▸ Knowledge database available to all Gosiger service technicians
▸ Machine service history
▸ Database of techs and their specialized skill sets
▸ Full access to and knowledge of OEM proprietary online resources
▸ Product manuals, procedures, OEM documentation for Okuma, Nomura, iFP, Euroturn, Stratasys, and legacy machines
40+ years in the machine tool industry
34+ years with Gosiger
Controls knowledge: OSP Controls 2200-P300A, Siemens, Fanuc, Mitsubishi
Machine knowledge: Okuma, Bridgeport, Renishaw equipment, Nomura, iFP
34+ years in the machine tool industry
8+ years with Gosiger
Machine knowledge: Okuma, Hardinge, Nomura, Mori Seiki
Cam systems: Esprit
32+ years in the machine tool industry
17+ years with Gosiger
Controls knowledge: OSP 5000-P300, Fanuc, Mitsubishi M70/80, Yasnac, Heidenhain, PC2100, Siemens, Fidia
Machine knowledge: Okuma, Hardinge, BTB, Chiron, Mori Seiki
CAM systems: Esprit, Mastercam, GibbsCAM
30+ years in machine tool service
26+ years with Gosiger
Controls knowledge: OSP Controls 2200-P300A, Mitsubishi Fanuc 6M, 10M, 11T, 16T, 18T, 0T, 16i, 18i, 31i, 32i, 0i
Machine knowledge: Okuma, Chiron, Yamaguchi, Tree, Okada, Ichigi, Nissin, Mori Seiki
30+ years in the machine tool industry
13+ years with Gosiger
Controls knowledge: OSP 5000-P30, Fanuc 0, 10, 16, 18,21, 31, Mitsubishi M70/80, Allen Bradley
Machine Knowledge: Okuma, Hardinge, Mori Seiki, Makino
30+ years in machine tool service
7+ years with Gosiger
Controls knowledge: Fanuc, Mitsubishi and OSP Controls
Machine knowledge: Mori Seiki, Toyoda, Hitachi Seiki, Hardinge, Okuma, Nomura, iFP
28+ years in machine tool service
28+ years with Gosiger
Controls knowledge: OSP Controls 3000-P300, Fanuc, Mitsubishi
Machine knowledge: Okuma, Hardinge, Nomura, iFP
Other experience: Hydraulic, electrical, mechanical and controls/software
27+ years in the machine tool industry
24+ years with Gosiger
Controls knowledge: OSP 5020 through P300
Machine knowledge: Okuma, Hardinge, Nomura
12+ years in Okuma controls
3+ years with automation/robotics
12+ years with Gosiger
Controls knowledge: 5020-P300
Machine knowledge: Okuma
Other knowledge: Connect plan, Thinc API