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Gosiger Technical
Support Center

Experience at your fingertips

ONE NUMBER FOR EVERYTHING: 866.385.2798

OR EMAIL US AT CALLCENTER@GOSIGER.COM 

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TECH SUPPORT

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SERVICE

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APPS

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PARTS


We are dedicated to solving problems the first time

Our industry-leading technicians bring years of hands-on experience to your fingertips.  Our established relationships with our OEMs enable us to provide timely information the first time, every time. We utilize remote diagnostic tools like machine remote monitoring and video conference assistance (Microsoft Teams) that can assist in identifying machine issues.

In order to ensure the success of our customers:

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We prioritize accessibility and efficiency.

▸ Senior staff available 7AM – 7PM

▸ Tech on-call 24 hours

▸ Triage by phone, e-mail or through online diagnostic tools

▸ Service case history is tracked from the first call.

▸ A confirmation CRM number is sent to the customer with each case.

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We maintain valuable support resources.

▸ Knowledge database available to all Gosiger service technicians

▸ Machine service history

▸ Database of techs and their specialized skill sets

▸ Full access to and knowledge of OEM proprietary online resources

▸ Product manuals, procedures, OEM documentation for Okuma, Nomura, iFP, Euroturn, Stratasys, and legacy machines

9

Full-Time
Senior Technicians

30

Average Years
of Experience

35

Years of History
with Okuma

MEET THE TEAM

Dave Bunger

40+ years in the machine tool industry
34+ years with Gosiger

Controls knowledge: OSP Controls 2200-P300A, Siemens, Fanuc, Mitsubishi

Machine knowledge: Okuma, Bridgeport, Renishaw equipment, Nomura, iFP

Bryan Barrick

34+ years in the machine tool industry
8+ years with Gosiger

Machine knowledge: Okuma, Hardinge, Nomura, Mori Seiki

Cam systems: Esprit

Paul Van Camp

32+ years in the machine tool industry
17+ years with Gosiger

Controls knowledge: OSP 5000-P300, Fanuc, Mitsubishi M70/80, Yasnac, Heidenhain, PC2100, Siemens, Fidia

Machine knowledge: Okuma, Hardinge, BTB, Chiron, Mori Seiki

CAM systems: Esprit, Mastercam, GibbsCAM

Mark Williamson

30+ years in machine tool service
26+ years with Gosiger

Controls knowledge: OSP Controls 2200-P300A, Mitsubishi Fanuc 6M, 10M, 11T, 16T, 18T, 0T, 16i, 18i, 31i, 32i, 0i

Machine knowledge: Okuma, Chiron, Yamaguchi, Tree, Okada, Ichigi, Nissin, Mori Seiki

Dave Bibles

30+ years in the machine tool industry
13+ years with Gosiger

Controls knowledge: OSP 5000-P30, Fanuc 0, 10, 16, 18,21, 31, Mitsubishi M70/80, Allen Bradley

Machine Knowledge: Okuma, Hardinge, Mori Seiki, Makino

Jeff Conn

30+ years in machine tool service
7+ years with Gosiger

Controls knowledge: Fanuc, Mitsubishi and OSP Controls

Machine knowledge: Mori Seiki, Toyoda, Hitachi Seiki, Hardinge, Okuma, Nomura, iFP

Tom Woolums

28+ years in machine tool service
28+ years with Gosiger

Controls knowledge: OSP Controls 3000-P300, Fanuc, Mitsubishi

Machine knowledge: Okuma, Hardinge, Nomura, iFP

Other experience: Hydraulic, electrical, mechanical and controls/software

Ike Eisenhardt

27+ years in the machine tool industry
24+ years with Gosiger

Controls knowledge: OSP 5020 through P300

Machine knowledge: Okuma, Hardinge, Nomura

Marian Lupusoru

12+ years in Okuma controls
3+ years with automation/robotics
12+ years with Gosiger

Controls knowledge: 5020-P300

Machine knowledge: Okuma

Other knowledge: Connect plan, Thinc API

Help us stay up-to-date!

Copy all specialized product info to callcenter@gosiger.com so the call center can maintain critical product support information.